What currency are your products priced in?
All items are priced in AUD (Australian Dollar).
If an item is sold out, will it be restocked?
All ATAB products are available in limited numbers and when sold out you have the opportunity to purchase a set as made to order pre-order.
What do you mean by Pre-Order?
Pre-orders will be shipped in 6-8 weeks from when the pre-order window closes. Work will begin on your handcrafted dhurrie that will be woven, block printed, dyed and hand finished. Please check the ATAB Dhurrie Origins & Production page for more details. The pre-order purchases will be at a discount.
How long does it take to receive my Pre-Order?
Pre-orders take 6-8 weeks to manufacture and are ready to ship soon after. Some delays may be cause by annual monsoon season and national holidays that may impact production. Should you have any issues about your order please reach out via email@example.com
Can I cancel or change an order?
Unfortunately once your payment has been accepted we can not cancel your order. If you have any issues please contact us to discuss how we can help. You have 14 days from the date of receiving your parcel to request a replacement.
What if the product I received is faulty or damaged?
Each dhurrie is entirely made by hand and tell tale signs of the human craftsmanship are part of the unique charm of each piece. If a fault is discovered, please let us know immediately. We are most happy to discuss your options in regards to changing or refunding the item.
Do you accept refunds?
We only accept refunds on faulty pieces. If you have a change of mind we are more than happy to exchange a new product. Please contact us immediately if you wish to do so.
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